Welcome to ECRCS

The European Car Rental Conciliation Service (ECRCS) helps customers with unresolved complaints concerning cross-border vehicle rentals within Europe. If you have exhausted the complaints procedure of a participating company and remain dis-satisfied with the outcome, the ECRCS can review the evidence from your complaint against the Code of Practice and provide an impartial decision. The decision is binding on the participating company but does not in any way restrict a customer's right to seek legal redress.